Frequently Asked Questions (FAQ)

Frequently Asked Questions

When will my order be shipped?

Orders are shipped within 1-3 business days after payment confirmation.

Which shipping companies do you work with?

For domestic shipments, we work with Yurtiçi Kargo, MNG Kargo, and Aras Kargo.

How can I track my order?

A tracking number will be sent to you via email for your shipped order. You can also use our Order Tracking page.

Can I return the product?

You can request a return within 14 days from the date you receive the product. For details, please review our Cancellation and Return Policy page.

Which payment methods do you accept?

You can pay by credit card, debit card, and wire transfer/EFT. All payments are securely processed through the PayTR infrastructure.

Do you issue invoices?

Yes, e-invoices are issued for all orders. Your invoice is sent with the shipment or via email.

The product arrived damaged, what should I do?

For damaged products, please contact us within 48 hours of delivery. Providing a photographic notification will speed up the process.

What are your contact details?

You can reach us through our Contact page.